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Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Visit our Return Center if you made the purchase on, if you purchased on a ClypX affiliated website that doesn’t provide returns, please fill out the Request Return form
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Items that are still within 30 days from the date of delivery
  • Items in unused and resealable condition
  • Items in the original packaging with all the tags intact, with all documentation and parts included

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards

The item I received is damaged!

If the purchased product is faulty, reach out to us within 30 days of the delivery date.

Can the items be exchanged?

We allow the exchange of purchased goods only for select items and within the first 30 days of the delivery date. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 3 - 5 working days after we receive and approve your return.

Warranty replacement

If you need to make a warranty replacement, please fill-up the Request Return form or contact a Customer Service representative at 888-713-2168, open on Monday – Friday 9:00 a.m. – 5:00 p.m. ET.

My question is not addressed...

If you have any queries regarding returns or refunds, reach out to us.